1. Our Commitment to Privacy
IZO USA does not sell, trade, or rent your personal information to third parties. Information sharing occurs only when necessary for operations, mission support, or legal compliance. This policy covers Website information collection only.
2. Information We Collect
A. Personal Information You Provide
Collected when users submit support requests, donate, register for programs, fill forms, subscribe to emails, or communicate directly. Types include name, email address, phone number, mailing address; school or affiliation (students); service status (soldiers/veterans, voluntary); payment details (third-party processed); and additional voluntary information.
B. Automatically Collected Information
IP address, browser type, device information, pages visited, time spent, referral sources, and general (non-precise) location data.
C. Cookies and Tracking Technologies
Used to improve performance, personalize experience, and understand user behavior. Browser settings allow disabling, though some features may malfunction.
3. How We Use Your Information
- Respond to support requests (students, soldiers, families)
- Provide emergency or ongoing assistance
- Process donations and send receipts
- Communicate updates, resources, and opportunities
- Improve programs and Website functionality
- Maintain records and reporting
- Ensure safety and prevent service misuse
- Analyze aggregated non-identifiable data
4. Communications & Opt-Out
Users may receive emails about requests, support services, and organizational updates. Opt-out options include unsubscribing from emails or contacting us directly. Active requests, services, or transactions may still warrant contact.
SMS Privacy & Data Use
Mobile numbers and SMS consent are used only for stated purposes and not shared with third parties for marketing. Third-party service providers deliver SMS communications and organizational services only.
5. Sharing of Information
A. Service Providers
Trusted third parties helping operate the Website and services (payment processors, email/communication platforms, hosting/security providers) must protect information.
B. Legal Requirements
Information may be disclosed if required by law, court orders, subpoenas, or to protect rights, safety, property, and prevent fraud.
C. Organizational Changes
Information may transfer during mergers, restructuring, or asset transfers.
6. Data Security
Reasonable protective steps include secure servers and encryption where appropriate, restricted access, and unauthorized access monitoring. No transmission method is completely secure.
7. Your Rights & Access
Users may request access, corrections, updates, or deletion (where applicable) by contacting the email provided below. Identity verification may be required.
8. Third-Party Links
IZO USA is not responsible for external websites' privacy practices or content.
9. Children's Privacy
The Website is not intended for children under 13, and personal information from children is not knowingly collected without parental consent.
10. International Users
IZO USA operates primarily in the U.S. Non-U.S. users consent to U.S. information processing.
11. Changes to This Policy
Updates posted with revised effective dates.
12. Donor Privacy Commitment
IZO USA does not sell or share donor information. Donations process securely, with donor information used internally for acknowledgments only.